Return Policy

Thank you for your purchase! We hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange. Please see below for more information on our return policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.

To initiate a return or exchange, please contact us at topwatchparts@hotmail.com (Phone/WhatsApp: +1 (786) 223‑4323‬). Please note that returns should be sent to the following address, and include a note with your order number and contact email:

Name: Xu Jian Cheng
Address: Bai Yun Qu, Han Yun Lu 473 Hao, Ling Hui 1202
City: Guangzhou
Province: Guangdong
Postal Code: 510000
Phone: +86 18675830984
Country: China

Note: If your return or exchange is accepted, we will send you return instructions. Items returned to us without prior approval will not be accepted.

For any questions, you can also reach us at topwatchparts@hotmail.com (Phone/WhatsApp: +1 (786) 223-4323).

Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU 14-Day Cooling-Off Period
Notwithstanding the above, if the goods are being shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason, and without a justification. As mentioned, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.

Refunds
Once we receive and inspect your return, we will let you know if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at topwatchparts@hotmail.com (Phone/WhatsApp: +1 (786) 223-4323).